We believe in our products. Which is why every piece of gear is backed by a "Love It or Return It" guarantee as well as an extensive warranty. So whenever you go to bat, you know you're protected by the most trusted, most stylish gear there is.
We stand behind the performance of our equipment. This is why we created a policy that will protect you through and through. If you suffer an injury as a direct result of a softball striking your Vision Pro and Vision Classic helmets or Defense Pro fielder’s mask, RIP-IT will help cover your medical costs up to $5,000. Valid only after online registration and acceptance of the terms and conditions.
Bats purchased from an authorized RIP-IT dealer are eligible for warranty coverage.
Our gear and bags are backed by an extensive warranty that covers manufacturer defects and all playing conditions, so there's never any question that you are protected by the most trusted gear out there. Products that qualify for a warranty return will carry a one-time replacement per our discretion. Each item's warranty length is listed below.
Stock items ship within 1-2 business days. Custom orders ship in 4-6 weeks. Upon shipment, you will receive a tracking number. For questions related to your order, contact email@example.com.
If you don't love your product, return it. All of our gear, bags and apparel can be returned for free within thirty (30) days of purchasing. *A 15% restocking fee may apply to any returns or exchanges that exceed 6 items from any one order.
If returning apparel purchased from one of our retailers
You can return it where it was purchased in accordance with that retailer's return policy.
Our cloth face mask return policy
Do to the nature of the product, there are no refunds or exchanges granted for cloth face masks.
Our warranties cover our products a one-time replacement per our discretion. Our return policy allows players who are not satisfied with their purchase to return it within 30 days for a full refund.
Visit our Warranty, Returns & Registrations page to select the appropriate form. You can log into your account to make the process faster, as well as create a new account as you're completing the form for easier tracking. Make sure you have your original receipt before you begin the form. If you need assistance, please call customer service at (888) 957-4748 between 9:00AM and 5:30PM EST.
Once you submit your warranty or return request, you will be given the option to view and print out your FedEx shipping label. Please note, only warranties and returns from U.S. customers qualify for a free shipping label.
Any normal cardboard box will suffice. If you don't have a box to put your product in, then you'll have to purchase a shipping box. No need to include packing peanuts!
Once we receive your product, we will start the return or replacement process. If it's a return, it will usually ship within 24 hours of your product arriving. If it's a refund, it can take anywhere from two to four weeks to process based on how the product was purchased.