Warranty, Returns, & Registration

Peace Of Mind Policy

Peace of Mind Policy

We stand behind the performance of our equipment. This is why we created a policy that will protect you through and through. If you suffer an injury as a direct result of a softball striking your Vision Pro and Vision Classic helmets or Defense Pro fielder’s mask, RIP-IT will help cover your medical costs up to $5,000. Valid only after online registration and acceptance of the terms and conditions.

Love It Or Return It

Our Guarantee

We believe in our products. Which is why every piece of gear is backed by a 'Love It or Return It' guarantee as well as an extensive warranty. So whenever you go to bat, you know you're protected by the most trusted, most stylish gear there is.

Bat Warranty

Bat Warranty

Bats purchased from an authorized RIP-IT dealer are eligible for warranty coverage.

Warranty Policy

Our gear and bags are backed by an extensive warranty that covers manufacturer defects and all playing conditions, so there's never any question that you are protected by the most trusted gear out there. Products that qualify for a warranty return will carry a one-time replacement per our discretion. Each item's warranty length is listed below.

  • 400-Day Warranty for all helmets
  • 400-Day Warranty for all fielder's masks
  • 365-Day Warranty for all bats
  • 90-Day Warranty for all bags
  • 90-Day Warranty for footwear defects, however, we will review any issue you are experiencing with your footwear
  • All apparel is covered under our 30-Day return policy
  • All sales are final for cloth face masks, no exceptions
  • For more information, review our return policy

Shipping & Return Policy

Stock items ship within 1-2 business days. Custom orders ship in 4-6 weeks. Upon shipment, you will receive a tracking number. For questions related to your order, contact answers@ripit.com.

If you don't love your product, return it. All of our gear, bags and apparel can be returned for free within thirty (30) days of purchasing. *A 15% restocking fee may apply to any returns or exchanges that exceed 6 items from any one order.

We are unable to ship to a PO Box. Please provide a physical address.

Please note that FedEx does not deliver expedited shipments on weekends.

If returning apparel purchased from one of our retailers
You can return it where it was purchased in accordance with that retailer's return policy.

Our cloth face mask return policy
Do to the nature of the product, there are no refunds or exchanges granted for cloth face masks.


Our warranties cover our products a one-time replacement per our discretion. Our return policy allows players who are not satisfied with their purchase to return it within 30 days for a full refund.

Visit our Warranty, Returns & Registrations page to select the appropriate form. You can log into your account to make the process faster, as well as create a new account as you're completing the form for easier tracking. Make sure you have your original receipt before you begin the form. If you need assistance, please call customer service at(888) 957-4748between 9:00AM and 5:30PM EST.

Once you submit your warranty or return request, you will be given the option to view and print out your FedEx shipping label. Please note, only warranties and returns from U.S. customers qualify for a free shipping label.

Any normal cardboard box will suffice. If you don't have a box to put your product in, then you'll have to purchase a shipping box. No need to include packing peanuts!

Once we receive your product, we will start the return or replacement process. If it's a return, it will usually ship within 24 hours of your product arriving. If it's a refund, it can take anywhere from two to four weeks to process based on how the product was purchased.

We do not ship to a P.O Box. Please provide a physical address.